Privacy Policy
1. Policy
This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website(Site). In this Privacy Policy we, us or our means Nimbus Health Pty Limited (ABN 67 630 021 215)
2. Personal information
The types of personal information we may collect about you include:
- Your name
- Your contact details, including email address, mailing address, street address and/or telephone number
- Your age and/or date of birth
- Your credit card or payment details (through our third party payment processor)
- Your preferences and/or opinions
- Information you provide to us through customer surveys
- Details of products and services we have provided to you and/or that you have enquired about, and our response to you
- Your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour
- Information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of yourInternet service provider
- Additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information
- Any other personal information requested by us and/or provided by you or a third party
We may collect these types of personal information directly from you or from third parties.
3. Collection and use of personal information
We may collect, hold, use and disclose personal information for the following purposes:
- To enable you to access and use our Site, associated applications and associated social media platforms
- To contact and communicate with you
- For internal record keeping, administrative purposes, invoicing and billing purposes
- For analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms
- To comply with our legal obligations and resolve any disputes that we may have
4. Disclosure of personal information to third parties
We may disclose personal information to:
- Our employees, contractors and/or related entities
- Anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred
- Credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
- Courts, tribunals, regulatory authorities and law enforcement officers, as required bylaw, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights
- Third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia
By providing us with personal information, you acknowledge that some third parties may not be regulated by the Privacy Act and the Australian Privacy Principles in the Privacy Act and if any third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not be accountable under the Privacy Act and you will not be able to seek redress under the Privacy Act.
5. Your rights and controlling your personal information
Choice and consent
Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.
Information from third parties
If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Restrict
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access
You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information.
Correction
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints
If you wish to make a complaint about how we have handled your personal information, please contact us using the details below and provide us with full details of the complaint.We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
Unsubscribe
To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
6. Storage and security
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
We cannot guarantee the security of any information that is transmitted to or by us over theInternet. The transmission and exchange of information is carried out at your own risk.Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
We cannot guarantee the security of any information that is transmitted to or by us over theInternet. The transmission and exchange of information is carried out at your own risk.Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
7. Cookies and web beacons
We may use cookies on our Site from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.
We may use web beacons on our Site from time to time. Web beacons (also known as ClearGIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
We may use web beacons on our Site from time to time. Web beacons (also known as ClearGIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
8. Links to other websites
Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.
9. Amendments
We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.
CHSP Standard Privacy Notification
Collection of your My Aged Care ID
The information that we collect from you on this form includes your personal information. Your personal information is protected by law, including by the Commonwealth Privacy Act. The Department of Health, Disability and Ageing (DoHDA) provide grant funding to providers of aged care services under the Commonwealth Home Support Program (CHSP). CHSP providers must report on the delivery of CHSP services to DoHDA via the Data Exchange (DEX). This system is hosted by the Australian Government Department of Social Services (DSS). DSS on behalf of DoHDA collects information (including information about the services you receive and an encrypted version of your ‘My Aged Care ID’) from your CHSP provider and stores this information as a deidentified record in DEX. This protected information is a mandatory requirement and is not used by DSS for any purpose.
Uses and disclosures of your My Aged Care ID in the Data Exchange
DSS on behalf of DoHDA discloses a subset of this information (including an encrypted MAC ID) to DoHDA periodically in order to monitor provider compliance with funding grant conditions (the compliance purpose). This is authorised under s 573(1) of the New Aged Care Act 2024 (NACA). DoHDA will decrypt your My Aged Care ID in order to reidentify you and verify information about CHSP services provided to you for the compliance purpose. DoHDA cannot undertake compliance monitoring activities without this information.
How DSS uses and discloses personal information other than My Aged Care ID in the Data Exchange
DSS on behalf of DoHDA uses your information in DEX to produce and share de-identified data and data visualisation reporting products to DoHDA and providers, for reporting and research purposes.
DSS uses your information in the Data Exchange to produce information for policy development, grants program administration, and research and evaluation purposes. DSS also shares data with organisations and agencies for reporting and research purposes. DSS de-identifies all data before use or disclosure so that it cannot be used to re-identify you.
DSS uses your information in the Data Exchange to produce information for policy development, grants program administration, and research and evaluation purposes. DSS also shares data with organisations and agencies for reporting and research purposes. DSS de-identifies all data before use or disclosure so that it cannot be used to re-identify you.
Further information
For more information about how DSS on behalf of DoHDA will manage your personal information, including how you can request access or correction of your personal information or make a privacy complaint, see the privacy policy published on the DSS website.
